Terms and Conditions
1. General Terms
- These terms govern the business relationship between Beauty Secrets for Dead Sea Products (“Manufacturer”) and business clients (“Client”) for OEM/ODM manufacturing services, private label production, and wholesale product distribution.
- By submitting an inquiry, requesting samples, or placing an order, the Client agrees to these terms and conditions.
- All agreements are subject to minimum order quantities (MOQ) and production lead times as specified in quotations.
2. Client Responsibilities
- Provide accurate specifications for custom formulations, packaging, and labeling requirements.
- Ensure all brand materials, logos, and design files comply with intellectual property laws.
- Obtain necessary regulatory approvals and certifications in target markets.
- Provide timely feedback during sampling and approval stages to avoid production delays.
3. Order Process
- Initial consultation to discuss requirements and capabilities.
- Quotation provided based on specifications, quantities, and customization level.
- Sample approval required before full production commences.
- 50% deposit required upon order confirmation; remaining 50% due before shipment.
- Production timeline begins after deposit payment and final approval of all specifications.
4. Payment Terms
- Payment accepted via bank transfer (wire transfer) in USD, EUR, or JOD.
- Payment schedule: 50% deposit at order confirmation, 50% balance before shipment.
5. Intellectual Property
- Client retains all rights to their brand name, logo, and proprietary formulations developed exclusively for them.
- Beauty Secrets retains rights to base formulations, manufacturing processes, and proprietary Dead Sea ingredient sourcing methods.
- Confidentiality agreements available upon request for sensitive projects.
6. Quality Assurance
- All products manufactured under GMP certification standards.
- Batch testing and quality control documentation provided with each order.
- Shelf life and stability testing conducted according to international cosmetics standards.
7. Limitation of Liability
- Beauty Secrets is not liable for regulatory non-compliance in Client’s target markets; Client responsible for obtaining necessary approvals.
- Maximum liability limited to order value; not liable for indirect, consequential, or loss of profit damages.
- Client responsible for proper product usage instructions and safety warnings on final packaging.
Privacy Policy
Data Collection and Use
Beauty Secrets for Dead Sea Products is committed to protecting the privacy and confidentiality of our business clients’ information.
Information We Collect:
- Business contact information: company name, contact person, email, phone number, business address
- Order and project details: product specifications, formulations, quantities, delivery addresses
- Payment information: billing details, bank transfer information (processed securely through banking partners)
- Communication records: emails, inquiries, sample requests, technical consultations
How We Use Information:
- Process manufacturing orders and provide OEM/ODM services
- Communicate regarding projects, quotations, production updates, and shipping
- Maintain client accounts and order history
- Improve our services and develop new product offerings
- Comply with legal and regulatory requirements
Data Protection:
- All client information stored securely on encrypted servers with restricted access
- Employee access limited to personnel directly involved in client projects
- No sharing of client information with third parties except:
- Shipping carriers for delivery purposes (only shipping address provided)
- Payment processors for transaction completion (banking partners under confidentiality agreements)
- Legal authorities if required by law
Cookies and Website Usage:
- Our website uses essential cookies for basic functionality and security
- Analytics cookies track general website traffic to improve user experience (no personally identifiable information collected)
- Clients can disable cookies through browser settings without affecting inquiry submissions
Data Retention:
- Client information retained for duration of business relationship plus 7 years for legal and accounting purposes
- Clients may request data deletion by contacting info@b-secrets.com (subject to legal retention requirements)
Client Rights:
- Access your stored information
- Request corrections to inaccurate data
- Request deletion of data (where legally permissible)
- Opt-out of marketing communications while maintaining service communications
Contact for Privacy Inquiries: info@b-secrets.com
Return and Refund Policy
For B2B Manufacturing Services:
Due to the custom nature of OEM/ODM manufacturing and private label production, standard return policies do not apply. However, Beauty Secrets stands behind the quality of all manufactured products.
Quality Guarantee:
- All products manufactured to approved specifications and GMP standards
- If finished products fail to meet agreed specifications or quality standards, Beauty Secrets will investigate and remedy at no additional cost
- Remedy options include: reformulation, remanufacturing, or refund of defective batch
Sample Orders:
- Sample orders (pre-production samples for evaluation) are non-refundable
- Purpose of samples is client evaluation and approval before full production commitment
Full Production Orders:
- Non-refundable once production has commenced following client approval
- If defects or non-conformance identified within 30 days of delivery, client must notify Beauty Secrets immediately with photographic evidence and batch numbers
- Beauty Secrets reserves right to inspect returned products or request samples for quality investigation
Client Errors:
- Errors in client-provided specifications (formulas, packaging designs, labeling) discovered after production are client responsibility
- Beauty Secrets not responsible for refunds or replacements due to client specification errors or regulatory non-compliance in target markets
Shipping Damage:
- Claims for shipping damage must be reported within 7 days of delivery with photographic evidence
- Beauty Secrets will work with shipping carriers to resolve damage claims
Cancellation Before Production:
- Orders may be cancelled before production commencement with 25% cancellation fee (covering administrative and material procurement costs)
- Orders cannot be cancelled once production has begun
Shipping and Delivery Policy
Manufacturing and Production Timeline:
- Standard production lead time: 4-8 weeks after deposit payment and final specification approval
- Rush production available for additional fee (subject to production schedule availability)
- Timelines provided in quotation; delays communicated immediately if encountered
Shipping Methods:
- International shipping via DHL, FedEx, or sea freight (client preference)
- Air freight recommended for orders under 500kg (faster delivery, 5-10 business days)
- Sea freight recommended for large orders over 500kg (economical, 4-8 weeks depending on destination)
- Shipping arranged through Beauty Secrets or client’s preferred freight forwarder
Shipping Coverage:
- Worldwide shipping to all major markets
- Experience shipping to 50+ countries across Europe, North America, Middle East, Asia, and Africa
- Customs documentation and commercial invoices provided for international shipments
Shipping Costs:
- Calculated based on order weight, volume, destination, and shipping method selected
- Detailed shipping quote provided before order confirmation
- Shipping costs paid by client unless otherwise negotiated
Delivery Responsibilities:
- EXW (Exworks) Amman, Jordan: Standard terms – Beauty Secrets responsible until goods are handled from factory
- Client responsible for customs duties, taxes, and import fees in destination country (unless DDP terms arranged)
Tracking and Documentation:
- Tracking numbers provided for all shipments
- Commercial invoice, packing list, certificate of origin, and GMP certificates included
- Additional certifications (COA, MSDS, etc.) provided upon request
Delivery Times:
- Air freight: 5-10 business days after shipment
- Sea freight: 4-8 weeks depending on destination port
Cancellation Policy (for Service-Based Aspects)
Consultation and Sampling Phase:
- Free initial consultation can be cancelled anytime without penalty
- Sample orders are non-refundable once produced
Production Orders:
- Before Production Begins: Cancellation accepted with 25% cancellation fee
- After Production Begins: Cancellation not permitted; full payment required
- Rescheduling Production: Available subject to production schedule; may incur storage fees if delayed beyond 60 days
Changes to Orders:
- Minor specification changes accepted up to 48 hours before production commencement
- Changes after production begins may require additional fees and timeline extensions
- Major formula or packaging changes after approval require new quotation and production timeline
Quality Guarantee and Product Warranty
Manufacturing Quality Guarantee:
Beauty Secrets guarantees all manufactured products meet:
- Agreed specifications and formulation standards
- GMP (Good Manufacturing Practice) certification requirements
- Microbiological and stability testing standards
- Agreed shelf life expectations
Warranty Coverage:
- Products manufactured according to approved specifications warranted to meet quality standards for duration of stated shelf life
- Shelf life typically 24-36 months from manufacturing date (product-specific)
- Warranty requires proper storage conditions as specified in product documentation
What’s Covered:
- Manufacturing defects in formulation or production
- Contamination or microbiological issues originating from manufacturing process
- Failure to meet agreed specifications or quality standards
What’s NOT Covered:
- Product failures due to improper storage (temperature, humidity, light exposure)
- Regulatory non-compliance due to client’s failure to obtain proper approvals
- Damage during shipping or after delivery
- Product past expiration date or shelf life
Claim Process:
- Report quality issues within 30 days of discovery with batch numbers, photos, and detailed description
- Beauty Secrets will investigate and request samples if needed
- Resolution provided within 15 business days of receiving complete claim information
- Remedies include reformulation, replacement batch, or refund at Beauty Secrets’ discretion
Client Satisfaction Commitment:
- Beyond warranty terms, Beauty Secrets committed to client satisfaction and long-term partnerships
- Open communication encouraged for any concerns or improvement suggestions
- Technical support available throughout product lifecycle
Frequently Asked Questions (FAQ)
General Services:
Q: What is your minimum order quantity (MOQ)?
A: MOQs vary by product type and customization level. Private label products typically start at 1000-3,000 units per SKU. Dead Sea wholesale products have lower MOQs starting at 100-200 units. Hotel amenities MOQs are 10,000-30,000 units per product. Contact us for specific quotations based on your requirements.
Q: How long does production take?
A: Standard timeline is 4-8 weeks after deposit payment and final approval of all specifications (formula, packaging, labeling). Rush production available for additional fee subject to schedule availability.
Q: Do you offer sample products before full production?
A: Yes, we provide pre-production samples for client evaluation and approval. Sample fees apply and are typically credited toward full production orders over certain minimums.
Q: Can you help with product formulation development?
A: Absolutely. Our R&D team offers custom formulation services, adapting existing base formulas or developing completely new products tailored to your market needs and brand positioning.
Private Label & OEM/ODM:
Q: What’s included in private label services?
A: Complete turnkey solutions including formulation development or adaptation, sourcing ingredients, GMP-certified manufacturing, packaging design support, labeling compliance guidance, quality testing, and international shipping.
Q: Can you match existing product formulations?
A: Yes, we can analyze and replicate existing formulations or develop improved versions. Provide product samples and target specifications for evaluation.
Q: Do you provide packaging design services?
A: We offer packaging design consultation and can connect you with our trusted design partners. We assist with packaging material sourcing and ensure designs are production-compatible.
Q: What certifications can you provide?
A: We provide GMP certification, batch-specific COA (Certificate of Analysis), MSDS (Material Safety Data Sheets), stability testing reports, and can assist obtaining certifications for specific markets (halal, organic, etc.).
Ordering & Payment:
Q: What are your payment terms?
A: Standard terms are 50% deposit at order confirmation and 50% balance before shipment. Wire transfer accepted in USD, EUR, or JOD. Net 30 terms available for established clients with approved credit.
Q: Do you offer credit terms for new clients?
A: Initial orders require deposit and balance payment. After establishing successful order history, we can discuss credit terms and payment flexibility.
Q: Can I visit your facility?
A: Yes, we welcome facility visits by appointment. Contact us to schedule a tour of our GMP-certified manufacturing facility in Amman, Jordan.
Shipping & International:
Q: Do you ship worldwide?
A: Yes, we ship to 50+ countries worldwide via air freight or sea freight depending on order size and client preference.
Q: Who handles customs clearance?
A: Standard EXW terms mean client handles customs clearance in destination country. We provide all necessary documentation.
Q: What documentation do you provide for international shipping?
A: Commercial invoice, packing list, certificate of origin, GMP certificates. COA, MSDS, and any other documents required for your destination country.
Product Specific:
Q: Are your Dead Sea ingredients authentic?
A: Yes, all Dead Sea minerals, mud, and salts are sourced directly from the Dead Sea region in Jordan, ensuring maximum mineral content and therapeutic efficacy.
Q: Do you offer fragrance-free or hypoallergenic formulations?
A: Yes, we formulate for various sensitivities including fragrance-free, hypoallergenic, and dermatologically tested options for sensitive skin markets.
Q: Can you create products for specific markets (EU, USA, Middle East, etc.)?
A: Yes, we have experience formulating for regulatory requirements across different markets and can adjust formulations and labeling to meet specific regional regulations.
For additional questions or specific policy clarifications, please contact:
Email: info@b-secrets.com
Website: www.b-secrets.com